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We are here to help! Have questions? Have problems? Search our Knowledge
Base for answers to many common problems. Can't find an answer? Contact us for prompt support in our helpdesk.
- Knowledge Base: Use our knowledgebase to find answers to many problems that are commonly experienced.
- Helpdesk: Contact us through our helpdesk to get assistance with any problems not answered in our knowledgebase.
Our servers are monitored and maintained 24 hours a day, 7 days a week 365 days a year.
In the event of service failures, performance or email issues, our engineers are alerted to problems automatically and can resolve
most issues very quickly and efficiently. If you are having a problem with email or viewing your web site, please do not
assume that there is a technical issue with our system it may be that there is connection issue at your end or between your ISP and our data centre.
We are here to help you. Please be polite and courteous to staff all times.
Support tickets are answered during normal business hours. We have a low wait time so if you create a ticket during the day it
will usually be answered within 2 hours. Tickets submitted outside of normal business hours will be responded to as early
as possible on the next business day.
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